At Greystone Flowers we love creating beautiful flowers and want you to be happy with your order. As our flowers are fresh and perishable, our returns policy works a little differently from non-floral items.
Due to their perishable nature, fresh flowers and plants are non-returnable once delivered or collected.
That said, if you’re unhappy with the quality of your flowers, please let us know within 24 hours of delivery or collection, ideally with a photo. If the flowers were not in good condition when you received them, we’ll happily offer a replacement, a refund, or store credit, depending on the situation.
Your statutory rights are not affected.
Items such as vases, candles, giftware, or accessories can be returned if:
Refunds will be issued to the original payment method once the item is returned.
Under the Consumer Contracts Regulations, you normally have 14 days to cancel an online order. However, this does not apply to perishable goods, including fresh flowers or plants made to order.
Non-perishable items purchased online may be cancelled within 14 days, provided they have not been used.
Please double-check delivery details when ordering. We can’t be responsible for failed deliveries due to incorrect addresses or recipient unavailability. Re-delivery charges may apply.
If something isn’t quite right, we’re always happy to help. Please contact us at:
Email: hello@greystoneflowers.co.uk
Phone: 07921 908050
Via the link below
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